Legal notice
Rehlaty provides concierge services, coordination and introductions to service providers in Egypt — prestataire de service et de mise en relation. These pages cover rehlaty.online, its client and team web apps, and city guides. Hosting uses Hostinger VPS infrastructure; the hosting contracting entity, postal contact and data location remain to be documented by the operator.
Copyright: Ahmed Ibrahiem & iJako Studios USA. This attribution is separate from the operator’s legal identity. No agency licence, professional registration, insurance or official partnership is asserted by this attribution or by a destination’s name.
The intended introduction model does not determine the legal classification of a transaction. Applicable travel rules may cover selling another provider’s travel service or arranging linked travel services. The actual offer, payment role and services control that assessment. French Tourism Code, L211-1.
Terms of service
What you contract for
For an introduction, the identified hotel, rental company, carrier, guide or other provider supplies its own service under a separate contract with you. The written offer must identify that provider and explain Rehlaty’s precise role. Any separately paid Rehlaty coordination service must have its own scope, fee and conditions. Where Rehlaty contracts in another capacity, that capacity and the resulting obligations must be disclosed before acceptance; an introduction label cannot remove them.
Information required before acceptance
- Operator and provider legal identities, contact details, required registrations, the contracting parties and who invoices and receives each payment.
- Exact service, location, dates and Egypt local times, guests/units, inclusions, exclusions and any eligibility or accessibility requirements.
- Total EGP price, taxes, mandatory charges, optional extras, any Rehlaty fee/commission and who pays it, advance payment, balance and deadlines. A rental security deposit must be distinguished from payment toward the price.
- Cancellation, no-show, changes, refund and complaint conditions. For rentals: driver requirements, insurance/excess, fuel, mileage and return conditions. For stays: room type and check-in/out conditions.
These details must appear in the accepted offer or accompanying provider terms that you can keep. A generic category, photograph or provider account name is insufficient. Do not accept an incomplete offer. The specific accepted terms apply alongside these pages, subject to mandatory law. Egyptian Consumer Protection Law 181/2018, especially Article 37 requires pre-contract information; this notice does not replace it.
Accounts and booking steps
Provide accurate information and an international phone number; email is optional. You must have legal capacity to contract and permission to supply another traveller’s necessary details. Keep passwords and invitation/recovery links private. Registration is not SMS identity verification. Creating an account does not accept a future provider offer or authorise payment.
A personal-offer request does not reserve stock. A direct reservation uses the operator’s published calendar and agreed terms. It holds the selected units for 24 hours pending payment; its expiry appears in your account. Unpaid expiry releases the units. Reporting payment preserves the hold for review, without proving receipt. Night/day pricing excludes the end date. The calendar is not synchronised with other booking platforms. A booking is confirmed only when its status says confirmed, after the required payment and provider checks.
Flight requests are assistance enquiries; the platform does not issue tickets. City profiles and guides support planning; verify current access, safety, opening times and provider conditions. Offline copies can become outdated. Rehlaty is not an emergency service.
Fair use, responsibility and changes
Meet agreed arrival times and disclosed safety requirements. Do not submit unlawful material, harass people, impersonate others or access their accounts. Restrictions for security or abuse must be proportionate and do not forfeit lawful refunds or unresolved booking rights.
Rehlaty remains responsible for its own agreed service and duties. Identified providers remain responsible for their contracted services, without removing any responsibility the law also places on Rehlaty. Statutory seller/organiser liability may apply despite third-party performance. French Tourism Code, L211-16. No blanket exclusion, automatic financial cap or waiver of mandatory liability is imposed here.
Material changes, substitutions and extra charges require clear notice and agreement where required. A service-preserving driver replacement may be recorded in the booking history. Later edits to these pages do not silently replace accepted booking terms. The applicable recorded version and specific offer govern, subject to mandatory rights; translations are intended to agree, without reducing rights through a language-precedence clause.
Payments and confirmation
- Read the complete offer and provider conditions before acceptance.
- Use the official administrator WhatsApp contact: +20 150 555 5691.
- Obtain written instructions identifying the recipient, capacity in which payment is collected, amount, currency, fees, reference and deadline. A collection on a provider’s behalf requires a disclosed mandate.
- Pay through the agreed external method and report the payment in your account.
- An authorised owner or operations administrator checks actual receipt and records it. Check the booking confirmation separately.
There is no card checkout or automatic bank verification. A transfer screenshot, payment report or accepted quote alone does not prove cleared funds or final confirmation. If instructions are missing or inconsistent, resolve them before paying. Never send a PIN, banking password, full card details or one-time code. Redact unrelated transactions from any necessary proof.
Prices are recorded in Egyptian pounds (EGP). Currency conversion and transfer charges require prior disclosure. “Deposit” on the screen means the requested advance toward the price; its legal treatment and any security guarantee must be clarified in the offer. A printable record shows the administrator’s entries and is neither a bank statement nor automatically a tax invoice. Request the appropriate invoice from the identified issuer.
WhatsApp is an external service with its own terms and privacy practices. Opening the link does not automatically send a message or payment.
Cancellation, withdrawal and refunds
Changes and contractual cancellation
Request a change or cancellation promptly through your booking or the official contact below. Before service starts, the app may permit immediate unpaid cancellation or send a paid booking for review. During or after service, or if the booking is cancelled and messaging is closed, use the official contact. A button’s availability does not determine your legal rights.
Applicable service terms govern disclosed cancellation/no-show charges, subject to mandatory law. A request under review is not a completed refund. The administrator must explain the refundable amount, any lawful deduction, recipient, method and timing in writing. A Rehlaty fee can be retained only where its disclosed terms and applicable law permit. No universal “non-refundable” rule applies.
If a provider cannot perform, the team must explain the situation and applicable alternatives or refund rights. A material substitute or voucher cannot simply be imposed where your consent is required. Refunds are executed externally; the platform’s structured refund record currently covers the full received amount. Partial adjustments require separate written evidence. This software limit does not limit the amount legally owed.
Withdrawal where French consumer rules apply
A qualifying distance service contract generally has a 14-day withdrawal period from conclusion. Whether this regime applies depends on the contract and applicable law. A separately charged concierge service must be assessed separately. L221-18.
Dated non-residential accommodation, car rentals, catering and leisure services can fall within statutory exceptions. Do not assume that every transport or introduction service is exempt. Full early performance has separate consent conditions. L221-28.
Early performance requires an express request where prescribed. Withdrawal may then require proportionate payment for service already supplied. Loss of the right after full performance requires the prescribed acknowledgement. General account acceptance is not such a request or waiver. L221-25.
Send an unambiguous written statement before the applicable deadline, identifying the service, contract date, reference, name and reply contact. Example: “I withdraw from the service contract [reference/date]. Please acknowledge receipt.” Keep a copy. The statutory model form must be supplied where required; this example does not replace it. Official French withdrawal guidance.
Egyptian and other mandatory rights
Applicable Egyptian cancellation and distance-contract rights remain protected, including the conditions and exceptions of Law 181/2018, Articles 36–41. French exceptions do not automatically replace Egyptian rules. These pages impose no exclusive Egyptian law or court, compulsory arbitration, or waiver of protections required by the law applicable to you.
Privacy notice
Controller and information used
The operator responsible for account and platform processing must be identified in the legal notice; that identity and the public privacy email remain pending. The following describes the current service and does not certify compliance. Contact the administrator for a privacy request while those details are completed.
- Account: name, required phone, optional email and verification state, preferred language, access role, password hash, invitations and recovery records. Missing required details prevent account creation.
- Service: destinations, dates/times, guests, budget, preferences, offers, accepted conditions, booking status, messages and activity history.
- Payments: reported/verified amounts and references, administrative checks and any refund records; bank credentials are not requested.
- Operations: sessions, notification/read markers, security and technical logs, and records of accepted legal versions/timestamps where collected.
Supply only necessary traveller information. Do not put passports, health information or unrelated financial details into general messages. If a provider lawfully needs particular documents, establish a suitable, limited sharing process first.
Purposes and legal grounds
Account administration, requested offers, coordination and contractual messages support steps you request and agreed services. Necessary accounting or legal records support applicable legal obligations. Proportionate access controls, fraud prevention and dispute evidence support service security and legitimate interests where that basis is available. Optional processing that requires consent needs a separate choice. Acknowledging this notice is not blanket consent to every use; the operator must confirm and document the proper grounds under each applicable law.
Who can access information
Authorised administrators and concierge staff access information needed for their duties. Assigned providers and drivers receive role-limited service information; they do not receive unrestricted customer, finance or internal records. Messages have role/audience controls. A provider may independently control data required for its own contract and must provide its own privacy information. Hosting and authorised technical support may process data for operation and security; lawful disclosures may also be necessary.
Hosting uses Hostinger. Overseas staff/provider access and external services can involve international transfers. Exact storage/support countries, processor contracts and any required transfer safeguards have not yet been documented in this notice; they must be established by the operator. No claim of EU-only storage is made.
Brevo email delivery remains pending and inactive by choice; providing an email does not subscribe you to marketing. No advertising campaigns or contact synchronisation are configured. WhatsApp receives information you choose to send there. Externally hosted listing images and map/source links can expose connection information to those services when loaded or opened.
Operational department workers use fixed rules to flag tasks or expire unpaid holds. They are not AI advisers and do not automatically verify payments. Ask an administrator to review an error or disputed result.
Retention and security
The operator must retain records only as long as needed for the service, applicable recordkeeping obligations or a justified dispute, then erase or anonymise them. The operator’s detailed schedule, backup deletion periods and automated purge are still pending; closing a booking does not automatically erase it. CNIL retention guidance.
Password hashes, access checks, HTTPS and session controls reduce risk; no system guarantees absolute security. Report suspected unauthorised access promptly and do not share private recovery links. Logout or uninstalling an app does not delete server records.
Your requests
Subject to applicable law, you may request access, correction, erasure, restriction, portability or object to processing; consent can be withdrawn for consent-based uses. Necessary legal retention and other people’s rights may limit a request. CNIL explanation of rights. Use the contact section and provide only enough information to identify your account. Proportionate identity checking may be required. The team must respond within applicable statutory deadlines and explain any lawful refusal or extension.
Your account export covers your visible requests. It may omit internal/provider-only correspondence and is not a complete data-access response. A separate privacy request can address other personal data, with lawful protection of third-party information. Complaints can be submitted to the competent authority, including the Egyptian PDPC or CNIL where competent.
Copyright and third-party licences
© 2026 Ahmed Ibrahiem & iJako Studios USA. Rights are reserved in original Rehlaty material to the extent held by those parties. Third-party brands, provider photographs, fonts, software and source data remain subject to their own rights and licences. These names do not imply incorporation, accreditation or endorsement.
You may use the platform and save your own booking records and permitted guides for personal use. Further reproduction requires permission or a legal exception. You retain rights in material you supply and grant the limited permission needed to store, display to authorised recipients and handle it for the requested service. Public listing publishers must hold the necessary image/video and personal-image permissions. Private booking messages are not automatically licensed for advertising.
Place data is adapted from GeoNames under CC BY 4.0: populated places were filtered, names/aliases normalised and legacy city identifiers mapped. See the dataset attribution and modification notice. Local profiles are not a complete tourism guide to every place. The six editorial destination guides link their Experience Egypt references and review date; they are independent summaries, not official endorsements. Licence conditions remain attached to permitted offline copies.
Accessibility and service availability
The web service provides English, Arabic and French, Arabic right-to-left layout, labelled forms, keyboard navigation and status feedback. The simple interface supports basic account and request actions without JavaScript; these legal pages also work without it. The apps are installable websites, not native app-store binaries.
Report an inaccessible step, inaccurate translation or unusable document through the contact below and request an alternative. No accessibility certification is claimed. An outage, paused module, offline view or disabled button does not cancel an existing obligation or statutory right; contact the administrator to continue an urgent booking or rights request.
Contact, complaints and disputes
Current official administrator contact: WhatsApp +20 150 555 5691. Quote your booking reference and the outcome you seek. Never include banking credentials. A public email and postal complaints/privacy address remain to be supplied; the owner’s private login email is not designated as a public contact.
Request a written acknowledgement and explanation of any remedy. You may use statutory complaint routes without surrendering other remedies, including the Egyptian Consumer Protection Agency where competent.
If French consumer mediation duties apply, the operator must identify its competent mediator and publish contact details. No mediator has yet been supplied; this notice is not an appointment and does not fulfil that missing step. Official mediation obligations. Applicable law and competent courts depend on the parties and transaction. These terms preserve mandatory consumer remedies and do not require a foreign court or arbitration.